If you are not satisfied with any product you have received from Simple Pharmacy Online please get in touch with us at contact@simplepharmacyonline.uk.

You can request to return any unwanted items within 14 days of receipt for refund or replacement.

Medicinal products cannot be returned due to the legislation governing the sale and supply of medicines in the UK.

The cost of return postage is the responsibility of the customer. All returned item(s) must be undamaged, unopened and in their original packaging.

If you want to cancel an order before it has been despatched then please contact us as soon as possible. Orders placed up to 2.30pm on usual days of despatch can typically be cancelled on the day – it is your responsibility to contact us to confirm your order has been cancelled.